Your feedback helps us to serve you better
How to Complete This Survey
Time Required
Quick and easy — complete all 15 questions in minutes.
Simple Dropdowns
Every answer is a click-to-select option. No typing needed (except optional feedback).
Excel Export
At the end, please download the excel and share it as an attachment in a reply email to the sender
Rating Scale Guide: For service-rating questions, please select from: Highly Satisfied | Satisfied | Neutral | Dissatisfied | Highly Dissatisfied
About You (Required fields marked *)
📊 Section A
Net Promoter Score
The single most important question we ask.
Q6
How likely are you to recommend us? (0 = Not at all, 10 = Extremely)
Not at all
likely
likely
Very
unlikely
unlikely
Unlikely
Somewhat
unlikely
unlikely
Below
average
average
Neutral
Somewhat
likely
likely
Likely
Very
likely
likely
Highly
likely
likely
Extremely
likely
likely
⭐ Section B
Service Ratings
Rate your satisfaction across six key areas of our delivery.
| Service Area | HS | S | N | D | HD |
|---|
HS = Highly Satisfied | S = Satisfied | N = Neutral | D = Dissatisfied | HD = Highly Dissatisfied
🎯 Section C
Key Driver
Which factor most influenced your NPS score above?
Q13Choose the Option(s) from below that influenced your score? (Select all that apply)
🤝 Section D
Future Engagement
Final question about your future engagement with Covalenseglobal.
Q14Would you engage us again or refer us?
Q15Any additional comments or feedback? (Optional)
Thank You!
Your feedback helps us serve you better. Please download the Excel report and share it back with your Covalenseglobal account manager.
📊 The Excel report includes 3 sheets: Survey Response, NPS Scorecard, Service Ratings.
Want to discuss your feedback?
Reach out to your Covalenseglobal account manager or
pmo@covalenseglobal.com
pmo@covalenseglobal.com